Stop any activity related to Safari - in my case I had to stop x2 different activities. The latest update is available now for Mac and Windows. DO NOT run updater - CC should state 1 update available Run Activity Monitor. In a blog post on Friday, Adobe acknowledged the issue, saying that 'the updater may incorrectly remove some files from the system root directory with user writeable permissions.' Version 3.5.1.209 was released Sunday with a fix for the problem.Īdobe directs users who experienced problems with the Creative Cloud update to contact customer service. When Creative Cloud deleted the folder, Backblaze alerted the user that something was wrong. Backblaze users noticed problems because alphabetically, the service's .bzvol folder sits at the top of their root directory. The bug appears to have deleted the first file in the root directory for users who downloaded the update, whatever that file might have been. 1 Correct answer Dom Adobe Employee, This is a known issue which our engineering team are soon to release a fix for. Once the bug was discovered with the help of backup platform Backblaze, Creative Cloud version 3.5.0.206 was pulled from release and was replaced Sunday with an update that promises to fix the issue. Youll also see the name of the application with the word Update beside. This will remove the old version of reader and is then ready to install the update (or in this case) the reinstall.Last week, Adobe rolled out a Creative Cloud update with a harmful bug that, for some Mac users, deleted files from the system root directory. Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe. To do this (using sudo or root): rm -rf /Applications/Adobe\ Reader.app/ I should also mention, that if it should fail it is because there is an old version of adobe reader that needs to be uninstalled first. To unmount it run: hdiutil unmount /Volumes/AdbeRdr11003_en_US If you see the above it installed correctly. You will get some output like this: installer: Package name is Adobe Reader XI (11.0.03) Still, the recommendation is just stay away from that update. (to explain the above just in case people are new to this, installer is the program, pkg is the option for installing pkg files, then /Path/to/Adobe\ reader.pkg (the "\" is the escape character to allow for spaces in command line) target is the option that tell you what base path this update to install to (in this case it is the base root directory) it is smart enough to figure out where adobe reader is) This should ensure that it is this files folders that get deleted, and nothing useful. To install it (as sudo or root): installer -pkg Adobe\ Reader\ XI\ Installer.pkg -target / OSX will mount it to exactly: /Volumes/AdbeRdr11003_en_US In this case we are dealing with OSX and more specifically (at the time of this response) AdbeRdr11003_en_US.dmgįirst mount it with: hdiutil mount /Path/to/AdbeRdr11003_en_US.dmg one can ONLY do graphics by using Adobe software and/or Mac computers is nonsense. (If you are getting this for another platform that what you are on (in my case linux to OSX) be sure to click on the link that asks about another language or OS) You can update Adobe Illustrator by opening the Creative Cloud app. The most straight forward way I have found to do this has been to go to: /reader (or /flashplayer)Īnd get the most recent version for the OS you are trying to install with.
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